Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.

CEUs/ILUs: 1.6
Length (in hours): 16
Price in USD $245.00
Price in CAD $329.00

One Month Course


Unit 1

Understanding Communication Styles in the Workplace

  • Define communication spectrum
  • Learn 4 communication styles
  • Assess communication style and personality type

Unit 2

Communication Skill Builders

  • Learn verbal diminishers and weak speak
  • Define executive presence
  • Develop tool kit for difficult situations

Unit 3

Applied Communication Skills

  • Learn to say what you mean
  • Practice to mean what you say
  • Apply strategies for specific workplace situations

Unit 4

Dealing with Difficult People

  • Define barriers to communication
  • Learn 3 barriers to effective communication
  • Apply strategies to build bridges