Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.
   Generations X and Y are significantly different than the Boomer generation.  Each generation has different expectations and styles of work in the workplace.
   Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value.
   Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace.

One month course, Kassia Dellabough, instructor.
Course Outline 

Unit 1
What makes these generations different
-The transition from the Industrial Age to the Internet Age
-How society shapes us
-Who are the Boomers?
-Who are Xers?
-Who is Gen Y?

Unit 2
Evolving standards of hard work and success
-Knowledge work and the value of time
-Time as key to profitability
-The focus on outcomes
-The problem with meetings
-A new type of leadership

Unit 3
What motivates generations at work
-Monetary and non-monetary rewards
-Key role of the “boss”
-A balanced life
-Lateral career moves
-Second careers
-Supporting social causes
-Retirement reservations

Unit 4
Work styles and technology
-Customizing work styles and processes
-Peak work time and place
-A new role for technology and work
-Working collaboratively
-Modern recruitment

 Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends. It’s easy. It’s fun.

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Read the print readings (about 20 pages a week)
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each week.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.

Next offering(s):

Collaborative Management
October 7 - November 1

Management Boot Camp
September 3 - 28

Managing Generations in the Workplace
August 5 - 30
November 4 - 29

Add Certificate To Cart
$595.0000 USD
$175 USD
Ave. hours 16, 1.6 CEUs/ILUs

About Your Instructor

      Kassia Dellabough has written on the subjects of managing generationally, and generational learning styles. She does speaking all over the United States and Canada on the subject. And Dellabough does a four day intensive training institute for professionals on the subject.  She considers generational differences as one important facet of diversity.  She is a Qualified Meyers-Briggs Assessment Administrator, has a Neurolinguistic Practitioner Certification, and is a Global Career Development Facilitator certified by the GCDF Council for Credentialing & Education. Dellabough has over thirty years of teaching experience and currently holds a Senior Instructor position at the University of Oregon. She teaches a wide array of subjects ranging from Applied Creativity: Thinking Outside the Box to Presentation Skills and Portfolio Development. She currently teaches a general education Art and Human Values course both face-to-face and on-line. She was one of the pioneer faculty to teach on-line at the university in 1997 and serves as mentor for faculty across campus for on-line teaching. 

What some students say:

“Great class! A perfect mixture of reading, presentations, and video...” -Patricia Gerken, Dover, DE

Course Objectives

  • To identify behaviors characterizing Boomers, Gen Xers and Gen Yers
  • To identify myths about Gen X and Gen Y and understand why they have developed
  • To analyze the relationship of societal forces and the values, goals, and motivators for each generation
  • To understand the new ideals of success and leadership.
  • To foster an understanding among members of different generations of the differences in perception, expression, and interpretation of common situations in the workplace
  • To provide concrete strategies for how to communicate effectively with different generations
  • To create a better understanding of and tolerance for generational differences
  • To minimize conflict and miscommunication across generations

Course Outcomes 

Upon successful completion of the course, you will:
  • Be able to recognize Boomer, Gen X and Gen Y generational behaviors and interpret their meanings correctly
  • Be able to correctly interpret the language of Boomer, Gen X and Gen Y generations
  • Be able to identify ways to adjust your own communication and leadership style to interact more effectively with members of different generations
  • Be able to explain the relationship between changes in the broader society and the shaping of generational values and behavior
  • Be able to suggest strategies, other than monetary, to motivate and reward today’s workforce.
  • Be able to communicate more effectively with Boomers, Gen Xers and Gen Yers
  • Be more successful in working with people in different generations
Completion Requirements