Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. And acquire business writing principles that will be good for years to come.


One month, Dionne Felix, instructor



Unit 1

Writing as a Process

- Audience, Purpose, and Medium

-Outlining for Successful Writing

-Organization Models (Choosing a Model that Works)

- Principles of Business Communication

Unit 2

Written Communication in the Workplace

-Writing Reports (formal and informal)

-Drafting and Revision

-Writing the First Draft

-Constructing Openings and Closings that Work

Unit 3

Writing a Proposal

-Writing for Your Readers

-Writing Effective Content

- Safeguarding Users

-Ethical Considerations

Unit 4

Collaborative Writing and Research

-Research and Team Writing

-Collaborating Across Departments

-Working Through Conflict

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Access the online readings

  • Listen to the audio presentation for the Unit and view the slides

  • Take a self-quiz to see how much you have learned

  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each day.

The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.




Next offering(s):

Business Writing
September 3 - 28

Effective Copywriting
October 7 - November 1

Writing News and Press Releases
August 5 - 30
November 4 - 29

Add Certificate To Cart
$495.0000 USD
$195 USD

Ave. hours 16; 1.6 CEUs/ILUs

About Your Instructor

Dionne (Dee) Felix is an experienced educator, mentor, and presenter with experience in instruction, course development, and face-to-face and online education. Dee has conducted highly engaging workshops in business writing, education, and faculty and professional development. She has helped traditional and non-traditional learners transform their approach to, and success in, writing. Dee currently teaches in higher education, both the English and Education disciplines.

Directional ArrowsCourse Objectives

Learners will:

1. Gain an understanding of common grammar issues that affect successful writing

2. Gain an understanding of the principles of effective writing

3. Gain an understanding of best practices for improving overall writing

4. Apply the principles of effective business writing to hone communication skills

5. Develop competence in business writing

Puzzle PiecesCourse Outcomes

Upon successfully completing the course you will:

1. Recognize and avoid grammatical errors that affect successful written


2. Successfully apply effective proofreading and editing techniques to business


3. Implement techniques for improving overall writing

4. Use their knowledge of the best practices to craft effective business documents

5. Improve overall competence in business writing

Completion Requirements