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Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding.

 Sherri Restauri Carson, COI, instructor.  One two-month (2-part) certificate.

 outlineCourse Outline

Unit 1
Introduction to Mentoring/Coaching
Coaching and Mentoring – Defined
Why Mentor or Coach?
What are the types of mentoring? (Career development and Skills development)

Unit 2
Coaching versus Mentoring (What’s the Difference?)
Role Model - Define
Which one is right for you? (Assess yourself as a Mentor/Coach)
What is Peer mentoring

Unit 3
The Effective Mentor or Coach (Leadership Tools & Techniques etc.)
Setting Realistic Expectations
Get Creative
Communicate Effectively      

Unit 4
Issues in Mentoring and Coaching
Teamwork (Group Dynamics)
Increasing your Emotional IQ (Civility in the Workplace)

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

 You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Read the print readings (about 20 pages a week)
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each week.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each week to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.

Next offering(s):
-Next session coming soon-

 (Only available as a Certificate)

Ave. hours 16, 1.6 CEUs/ILUs

About Your Instructor


Sherri Restauri has worked full-time, part-time, and on a consultant basis for academic and professional organizations for the past two decades, researching, evaluating, and presenting on topics of student and faculty teaching/learning, program evaluation and development, online course development and best practices, developmental psychology issues--particularly relating to adult learning and development. She has published a number of articles on her research in these areas.
Dr. Restauri has presented locally, regionally, nationally, and internationally across various realms of specialization.  She currently serves as the Director for the Coastal Office of Online Learning at Coastal Carolina University, where she also teaches part-time. Dr. Restauri is a Certified Online Instructor with LERN , and has been teaching online since 2002 at different educational levels and across educational disciplines relating to her degrees in educational/developmental psychology. She serves on several notable committees relating to education, such as the MERLOT Psychology Editorial Board as well as the Steering Committee for OLC's annual Innovate conference. 

What some students say:

"Easy to follow reading and I found weekly discussion beneficial. Good teacher feedback." - Dan Millsap

"I enjoyed the readings. They provided examples of mentoring and coaching in a clear manner. I actually printed them out and highlighted items that I want to incorporate into my current job." - Patricia Bastidas

Coaching & Mentoring in the Workplace: Level 1

Directional ArrowsCourse Objectives

  • To provide organizational employees with information that will allow them to possess the skills and motivations to be a successful mentor or coach in their environments.
  • To provide those interested in mentoring and coaching with the knowledge necessary to be an effective mentor or coach.
  • To address the most commonly asked questions about mentoring and coaching.
  • Detail the pros and cons of the most commonly used mentoring/coaching paradigms, and provide recommendations on how to implement these strategies across different operational scenarios

Puzzle PiecesCourse Outcomes

Upon successful completion of the course, you will:

  • Upon successful completion of this course, you will:
  • Possess the information necessary to discuss the advantages of mentoring and coaching in your organization,
  • Know the key steps in how to prepare to be an effective coach or mentor, and
  • Have the basic knowledge necessary to successfully mentor or coach in your organization.

Coaching & Mentoring in the Workplace: Level 2

Directional ArrowsCourse Objectives

  • To provide individuals with a broad understanding of employee variables necessary to consider in the development of a workplace coaching or mentoring program.
  • To examine the stages of development, implementation, and promotion of coaching and mentoring programs in the workplace, in the content of best practices.
  • To explore the evaluation process in programs for coaching and mentoring in the workplace.
  • To allow individuals to evaluate unique workplace variables that may determine the need and appropriate application for implementation of innovative strategies in coaching and mentoring tactics.

Puzzle PiecesCourse Outcomes

Upon successful completion of the course, you will:

  • Upon successful completion of this course, you will:
  • Recruit support for, implement, and promote your coaching or mentoring program in the workplace.
  • Critically evaluate your workplace coaching or mentoring program.
  • Properly implement strategies for coaching and mentoring programs in the face of unique employee and/or organizational variables.
Completion Requirements