A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
   Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

CEUs/ILUs: 1.6
Length (in hours): 16
Price in USD $245.00
Price in CAD $329.00

One Month Course


Unit 1

Understanding Conflict

  • Definition of conflict.
  • The up side of conflict.
  • Describe performance expectations related to conflict.

Unit 2

Understanding the Conflict Management Model

  • Using the model
  • Dialog for a conflict conversation
  • When to take action and address a conflict situation

Unit 3

Conflict Management Case Studies

  • Review of real world cases
  • Analyze and evaluate the cases

Unit 4

Strategies for success

  • Creating a standard of performance
  • Creating your own dialog
  • Applying the model

Hear from our past students

Great ideas and examples for dealing with conflict!
- Teresa D Arcy, Saskatoon, SK

Learn about the other courses which are part of the same certificate:

Next start date

Sep 3 – 28