There are now four generations in the workplace, each with a different set of values, attitudes, work behaviors and communication styles. Find out how your co-workers in other generations approach work, then discover something new about yourself and your generation. Get an understanding of each of the four generations. Learn the distinguishing characteristics of each that impact their approach to the workplace.
Take back practical tips and techniques for communicating generationally in the workplace.
CEUs/ILUs: 1.6
One month online course; includes book.
Length (in hours): 16
Price in USD $175.00
Price in CAD $219.00
Agenda
Unit 1
Distinguishing characteristics of the four generations in the workplace
- Characteristics of Seniors and the Silent Generation
- Characteristics of the Baby Boomers
- Characteristics and definitions for Generation X
- Characteristics and names for Generation Y
Unit 2
Societal factors that influence generational values and behavior
- The impact of World War II
- Social movements, critique of authority, and equality in the workplace
- Super-moms, cynicism and the advent of computers
- How the World Wide Web changed values and behavior
Unit 3
Differences in how the generations approach work
- How generations perceive time differently
- Inputs versus outcomes
- How generations perceive and use technology differently
- Generational differences in work values and behavior
Unit 4
Generational differences in communication
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Traditional workplace communication etiquette
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Understanding Boomer politeness and indirectness
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Why Gen X is frank, upfront and pointed
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Gen Y, the newbies in workplace communication