Managing Generationally

The key to managing generationally is to communicate with staff in each generation differently, not the same. Acquire the knowledge skills to manage effectively in today’s multigenerational workplace.  Whether you are managing your boss or supervising subordinates, take away the top management strategies to lower stress, boost productivity and create win-win situations in your workplace. Relevant for Boomers supervising Gen X and Gen Y, as well as Gen Xers supervising Boomers and/or Gen Y.

One month online course, offered in April, June, August and November; $175, includes book; Lead instructor: Kassia Dellabough; guest presenter Suzanne Kart

 outlineCourse Outline

Unit 1.
Understanding generational differences in communication style
Why generational management is here-to-stay
Language differences in talk and verbal discourse
Writing memos, emails and instructions
Receiving communication non-defensively

Unit 2.
Rewards and motivations
From treating workers the same to equally and differently
Designing motivations by generation
Creating reward structures
How to praise and motivate generations differently

Unit 3.
Restructuring “supervision”
The new role of face-to-face meetings
From supervising activities to outcomes
Guidelines for efficient and effective supervision
Creating teamwork

Unit 4.
Creating job descriptions based on outcomes
How to rewrite job descriptions
Guidelines for working from a distance
Your new role as manager
Trends in generational management

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

Participants can participate as little or as much as you want.
You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Read the print readings (about 20 pages a week)
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each week.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.

DiscussionDiscussion

The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each week to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.

Next offering(s):
 April 5 - May 2, 2010

About Your Instructors

Kassia Dellabough Kassia Dellabough has been teaching at the University of Oregon for over 20 years in a wide array of subject areas ranging from Applied Creativity and Design to Project Management for Electronic Publishing. An artist, she has created art with clay, fabric (quilts),  and paint. She is a certified Career Development Facilitator. She holds certification as Qualified Meyers-Briggs Assessment Administration,  Neurolinguistic Practitioner's Certification, and is a Certified Career Development Facilitator by the CDF Council for Credentialing & Education.

Dellabough has written on the subject of generational management, does speaking all over the United States and Canada on the subject, and is the lead presenter on generational marketing for a four day intensive training institute for professionals.

Suzanne KartSuzanne Kart, guest presenter, is an expert on Gen Xers supervising and managing Baby Boomer staff. She is Director of Marketing for the Learning Resources Network, a national association in lifelong learning. She received her master’s degree in education from Michigan State University.

Kart is a national expert on Generation X and generational communication, having written articles and contributed to two manuals on the subject. She does training and seminars throughout the United States and Canada on generational communication, eMarketing, marketing and social networks.

Directional ArrowsCourse Objectives

  • To provide an understanding of different management styles
  • To identify which management styles may be more desirable with different generations
  • To understand how to create “customized” styles that are most effective with each generations
  • To learn strategies to create a harmonious work environment and minimize miscommunication
  • To learn the skills necessary to create and manage multi-generational teams
  • Understand the differences in motivators and rewards for each generation

Puzzle PiecesCourse Outcomes

Upon successful completion of the course, you will:

  • Understand the differences in work and communication styles of different generations
  • Create strategies to maximize the productivity by creating a work structure that accommodates generational styles
  • Build successful multi-generational teams
  • Communicate effectively with both your bosses and with those you supervise
  • Employ the motivators and rewards that are most desirable for each generation