Your customers hold the key to the future success of your organization. Surveys are one of the most effective ways to interact and engage your customers. You will discover new, low cost techniques for collecting information about your customers, calculating who your best customers are, constructing surveys, and distributing your surveys in the most effective way. Find out how to get feedback, information and even answers from your customers. Our 8 stage needs assessment model will give you a step by step proven approach to conducting survey research and reaching your highest survey response rate, no matter what type of organization you work for.
About online learning
Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends. It’s easy. It’s fun.
How the Course Works
It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access.
Once inside the online classroom, here’s what you can expect.
Participate when you want
You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.
What you will do
For each Unit, you will:
For best learning, you should make one or more comments at 2-3 different times each day.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.
The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.
Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.
We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.
It’s easy. It’s fun.
About Your Instructors
Jeff Kritzer has many years of experience as a Special Education Resource Teacher and has assessed thousands of students during his long career. He has studied applied statistics at the graduate level and has attended the Summer Program in Quantitative Research at the University of Michigan. He has a Ph.D in Education and is currently a Professor in Teacher Education at a leading Midwestern University.
Fred Bayley has extensive service working on non-profit boards from creation to re-organization. He was the founding chair of a group that helps business through technology. He has helped rejuvenate a number of non-profits through consulting and being on the board. All of his work with non-profits was to help find ways not only for them to become more self-sustaining but to also fulfill their mission and complete their vision. Fred is a past president of the local chamber of commerce, Habitat work crew member, volunteer middle school wrestling coach and one-fourth of a handbell quartet.