Workplace Conflict Solutions Certificate
In today’s business environment, employers expect employees to have a solid set of interpersonal skills.  The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing.  First, find out how to deal with difficult personalities and broach challenging subjects in the workplace. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Finally, find out how to recognize how stress affects you. Develop skills and learn ways in which we can avoid stress and to not let stressors become stress!

Three one-month courses.

Individual Courses

Dealing with Difficult People in the Workplace
Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.

Stress Management in the Workplace
Stress isn’t the enemy. It is our perceptions of stress that amp our anxiety and use up all our steam. Events happen every day. How we interpret those events can set the stage for how we feel and how we react to others. Reducing stress is as easy as understanding what stress is, understanding what stress is to you, and using that knowledge to restructure your thoughts. Turn stress into a stepping stone, not a stumbling block!

Conflict Management
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Next offering(s):

Conflict Management
September 3 - 27
February 3 - 28, 2020
April 6 - May 1, 2020

Dealing with Difficult People in the Workplace
October 7 - November 1
March 2 - 27, 2020

Stress Management in the Workplace
November 4 - 29
April 6 - May 1, 2020

$495.00 USD
$495.00

Ave. hours 48; 4.8 CEUs
 
 
About Your Instructors


Dr. Kate Webster is a nationally known expert, professional speaker, and author in the area of effective communication and empowered leadership. She is a faculty member at DePaul University in Chicago, the owner and founder of Breaking Thru Barriers, and a third-degree black belt. She speaks at national conferences and writes on the subject of effective communication, diversity & inclusion, and empowered leadership.

Meredith Brown is a full-time instructor of psychology at a two-year college and teaches online courses at a university. She has worked with various programs to help students recognize and fight stress, control test anxiety, and manage time. Ms. Brown has done seminars on handling stress for nursing students, non-traditional students, and colleagues. Ms. Brown has a Master in Science Psychology, focused her degree work in the area of therapeutic intervention, and is a Certified Online Instructor. 

 
Your instructor, Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor teaching several other courses as well. 
Completion Requirements