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For entrepreneurs, managers or anyone in the workplace, understanding workplace ethics and etiquette is critical to individual and organizational success.  Discover new information about the related but different concepts of business ethics and etiquette.  Learn the how-to’s of making ethical business decisions.  Then find out the 5 secrets of how to interact properly in business and social settings to improve your communication and networking skills. 
One month course; Cathy Proffitt Boys, instructor
Unit 1
Ethical Business Decision-making
-Importance of ethical business practices
-Corporate social responsibility
-Individual social responsibility and ethics
-Techniques for making ethical business decisions
Unit 2
Business Communication Etiquette
-Verbal Communications
-Written Communications
-Electronic Communications
-The ethics of Social Media
Unit 3
Etiquette in the Office and Social Settings
-Appropriate dress
-Proper workplace etiquette
-Business etiquette in social settings
Unit 4
International Business Etiquette  
-Preparing for an international business meeting.
-Understanding cultural differences.
-Tips for specific countries/cultures.    

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Read the print readings (about 20 pages a week)
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each week.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each week to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.

Next offering(s):
-Next session coming soon-

$145 USD
Ave. hours 16; 1.6 CEUs/ILUs

About Your Instructor
Cathy Proffitt Boys has worked as the training coordinator, quality assurance manager, and plant manager at Dairy Farmers of America, a major dairy cooperative. She is currently an assistant professor in agriculture and entrepreneurship.  Awards include Business & Professional Women Young Careerist of the year. Her interests include small business, entrepreneurship, and alternative agriculture.  
Directional ArrowsCourse Objectives
1.Understand the related but different concepts of business ethics and etiquette.
2.Learn how to make ethical business decisions.
3.Learn how to use proper etiquette in business and social settings.
4.Learn how to communicate properly and effectively.
5.Learn how to improve networking skills by applying etiquette principles.
6.Learn how cultural differences affect business behavioral norms.
Puzzle PiecesCourse Outcomes
After the course you will:
1.Understand the importance of ethical business decisions for their well-being as well as that of the organization, and society.     
2.Know the benefits of using proper etiquette in business settings.
3.Have techniques on how to use proper etiquette in a variety of business and social settings.
4.Understand how cultural norms effect interactions in international business settings. 

Completion Requirements