About online learning
Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends. It’s easy. It’s fun.
How the Course Works
It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom. You will have a password and use your email address and password to gain access.
Once inside the online classroom, here’s what you can expect.
Participate when you want
You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.
What you will do
For each Unit, you will:
Access the online readings
Listen to the audio presentation for the Unit and view the slides
Take a self-quiz to see how much you have learned
Engage in written online discussion with your instructor and other participants
For best learning, you should make one or more comments at 2-3 different times each day.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.
The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.
Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.
We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.
It’s easy. It’s fun.
Ave. hours 16, 1.6 CEUs/ILUs
About Your Instructors
Greg Marsello has 40+ years of experience managing manufacturing, nonprofit, and software business offices and operations. He provides staffing structure and productivity consulting to businesses across North America. Marsello develops and teaches an Operations Institute preparing participants for the Certified Operations Manager exam.
-To provide a clear understanding of the role of an effective office within an organization, as well as the responsibilities of an office manager.
-To provide best practices for designing, implementing, and maintaining core processes such as budgeting and finances, human resources, procurement, facilities management, and database management.
-To provide strategies for managing office staff, both remote and local, to get the highest productivity and efficiency.
-To provide techniques for allocating resources, as well as policy making and project planning.
-To provide tips for the day-to-day running of a business office.
-At the end of the course, you will know the responsibilities of office operations within an organization.
-At the end of the course, you will have a clear understanding of critical office processes and how to design, implement, and maintain them.
-At the end of the course, you will know how to recruit, train, and retain office staff.
-At the end of the course, you will possess a clear comprehension of the role of an office manager.
-At the end of the course, you will get an action plan for improving the performance of office operations.