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 In today’s business environment, employers expect employees to have a solid set of interpersonal skills.  The ability to solve problems quickly and effectively is a critical interpersonal skill well worth developing.  Using the problem solving model in this course will enable you to be more successful.  Interpersonal and business relationships fail because of poor problem solving.  Find out how to recognize problems and deal with them more appropriately. You will take home techniques relevant for any organization or group context, but can also be easily adapted to work at an individual level.
One-month; Cathy Niven, instructor

Unit 1
What is a problem?

  • Detecting and identifying problems
  • Differentiating problems from symptoms
  • Recognizing the business reasons for creative problem solving
  • Structuring problems with observation and fact-finding


Unit 2
Identify and Evaluate Solutions
  • Generating multiple solutions to solve problems
  • Selecting the best solution
  • Stretching outside your preferred style
  • Evaluating the risks of taking action vs. not taking action


Unit 3
Make and Implement a Decision
  • Utilizing 4 decision-making methodologies to select a solution
  • Exploring the best possible means of implementing the solution
  • Identifying who will implement the solution
  • Committing to a solution

Unit 4
Problem Solving Follow Up

  • Expressing organizational benefits
  • Employing the 4 effective methods of obtaining feedback
  • Planning follow up meetings
  • Identifying improvements
  • Documenting success and the process for future reference
  • Continuously practicing your newly developed creative thinking skills
Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Read the print readings (about 20 pages a week)
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each week.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each week to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.

Next offering(s):
-Next session coming soon-

$195 USD
Ave. hours 16; 1.6 CEUs/ILUs

About Your Instructor
  Cathy Niven, CHRP, is a senior consultant with an extensive background in management and human resources.  She has worked for private and public sector environments in increasingly senior and complex roles.  Her focus and passion are leadership training and development, recruitment and selection, communication and employee recognition. Cathy has over 20 years of teaching experience. 
Directional ArrowsCourse Objectives
  • To help learners develop knowledge of a 5 stage problem solving model
  • To provide knowledge of critical and creative thinking techniques to aid in problem solving
  • To assist learners to apply knowledge of critical and creative thinking techniques to solve problems
  • To help participants apply decision making models and explore factors that influence individual and group decision-making and decision-making processes.

Puzzle PiecesCourse Outcomes

At the end of this program you will be able to:
  • Understand the difference between a problem and a symptom
  • Identify a problem
  • Use critical thinking techniques to analyze and interpret facts and evaluate solutions
  • Use creative thinking techniques to generate solutions
Completion Requirements