Discover strategies for focusing on specific office outcomes and operating a high-functioning office. Office operations refer to the administration and management of office business practices to support the highest level of efficiency and productivity within an organization. Learn how to design, implement, evaluate, and maintain the process of work within your office.

Come away understanding how to supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. 

One month course, Greg Marsello, instructor.

Unit 1
Office Operations & Management
-Definition of office operations
-The role of office operations within an organization
-Job description of an office manager
-Office operations best practices

Unit 2
Core Processes
-Determining your core processes
-Creating core processes
-Implementing core processes
-Maintaining core processes

Unit 3
-Recruiting staff
-Training staff
-Evaluating staff
-Creating an office team

Unit 4
Project Management
-Project management model
-Leading a project
-Keeping a project on track
-Your office operations action plan as a project

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Access the online readings

  • Listen to the audio presentation for the Unit and view the slides

  • Take a self-quiz to see how much you have learned

  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each day.

The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.

Next offering(s):

Cyber Security for Managers
October 7 - November 1
March 2 - 27, 2020

Embracing Sustainability in the Workplace
-Next session coming soon-

Office Operations
-Next session coming soon-

Add Certificate To Cart
$495.00 USD
$195 USD

Ave. hours 16, 1.6 CEUs/ILUs

About Your Instructors

Greg Marsello has 40+ years of experience managing manufacturing, nonprofit, and software business offices and operations. He provides staffing structure and productivity consulting to businesses across North America. Marsello develops and teaches an Operations Institute preparing participants for the Certified Operations Manager exam.

Course Objectives:

-To provide a clear understanding of the role of an effective office within an organization, as well as the responsibilities of an office manager.

-To provide best practices for designing, implementing, and maintaining core processes such as budgeting and finances, human resources, procurement, facilities management, and database management.

-To provide strategies for managing office staff, both remote and local, to get the highest productivity and efficiency.

-To provide techniques for allocating resources, as well as policy making and project planning.

-To provide tips for the day-to-day running of a business office.


Course Outcomes:

-At the end of the course, you will know the responsibilities of office operations within an organization.

-At the end of the course, you will have a clear understanding of critical office processes and how to design, implement, and maintain them.

-At the end of the course, you will know how to recruit, train, and retain office staff.

-At the end of the course, you will possess a clear comprehension of the role of an office manager.

-At the end of the course, you will get an action plan for improving the performance of office operations.

Completion Requirements