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Manage your intercultural interactions more effectively by developing enhanced skills in communicating with internationals and low-level English speakers. Gain techniques to provide better service to global clients, and keep stress levels calm in emergencies that involve diverse cultures. Discover how interactions can go deeper despite the challenges of a low-vocabulary or a strong accent. Acquiring these skills will also increase your ability to dialogue when you are the minority language speaker abroad, making business or vacations more fulfilling.

One-month course, Jenna Lynne Roberts.


Unit 1: Meeting the challenges
-Tools to simplify information
-Professional tips to get essential responses
-Confusing Faux Pas
Unit 2: Creating a successful conversation
-Developing your non-verbal skills
-Asking the right questions
-Addressing emotional diffusion and stress in communication
Unit 3: Adapting to the Individual
-Reading behavior
-Assessing language and communication skill set
-Mirroring techniques
Unit 4: Benefitting from Diversity
-Listening in Patience and Curiosity
-Relating deeper across boundaries
-Observing cultural differences in the moment
-Personal protocol plans

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access. Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week. There are no live real-time requirements or meetings. You decide when you participate. For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:
  • Read the print readings 
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants
For best learning, you should make one or more comments at 2-3 different times each week.
The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night. Your instructor will log into the Discussion area at least three times per week and answer questions, make comments, and respond to comments by you and the other participants.
We encourage you to make 2-3 comments each week to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.

Next offering(s):
-Next session coming soon-

$195 USD

Ave. hours 16; 1.6 CEUs/ILUs

About Your Instructor

Jenna Lynne Roberts is an ESL instructor and world traveler with over 12 years of classroom experience, both in the US and abroad. Over the last half of her career, she has developed and managed a successful Service Learning program to integrate intermediate English language learners into US non-profit work environments as volunteers. Through this work, she has developed skills and learned best practices for interacting with internationals from varied English comprehension levels.

Directional ArrowsCourse Objectives
-To provide techniques that increase comprehension when interfacing with a non-native speaker of English.
-To address the challenges the non-native speaker faces when communicating in a non-fluent language to consider beneficial adaptations.
-To demonstrate communication exchanges through examples that reflect common issues and their solutions.
-To practice these techniques in simulations with friends and/or real life explorations.
Puzzle PiecesCourse Outcomes
At the end of the course, you will be able to:
-Apply techniques in language choices and styles of communication that can increase comprehension between communicators across language barriers.
-Recognize the language level and unique skill set of each individual exchange in the moment and adapt techniques accordingly.
-Prepare a strategy plan for your own most common circumstance with best practices and reminders for each time you interface with internationals.
-Possess communication skills in cross-cultural exchanges that lead to better information transference and potential for deeper relating.
-Direct intercultural interactions more effectively.
Completion Requirements