You can supervise people from a distance better than people working down the hall from you in an office. But you have to supervise telecommuters differently than office workers.
   Telecommuters boost your organization’s profitability, productivity, financial stability, competitiveness and efficiency. Plus you can recruit the best people regardless of where they live.
   Tour a model virtual office. Then take away the 4 core management practices to supervise telecommuters for a win-win for both your employees and management. After attending, you will have the knowledge necessary to successfully supervise telecommuters.  

One month course, William Draves and Greg Marsello, instructors.


 outlineCourse Outline

Unit 1
Preparing to Supervise Telecommuters
Business and organizational advantages to telecommuting
Rewriting job descriptions from activities to outcomes
Deciding whether someone can successfully telecommute
Understanding those who prefer an office culture
Gaining organizational and CEO support
Writing the telecommuting plan and outcome measurements

Unit 2
Supervising Telecommuters
Weekly reports
From activity to outcome reports
Monitoring quality
Dealing with underperforming people

Unit 3
Intranets and Virtual Offices
Virtual Office as business office
Asynchronous vs. synchronous communication
Ways telecommuters communicate
Building teamwork using your virtual office
Creating supervision online
Accountability for telecommuter and supervisor

Unit 4
Issues in Supervision
Face-to-face meetings
Developing virtual teams
Hiring contract, part time, hourly, salaried and other kinds of workers who telecommute
Recruiting the best workers
Organizational reporting and CEO support

Question MarkAbout online learning

Online learning is a fun, enjoyable and very productive way to learn. Millions of people are learning online each year. You will engage with the instructor and other participants. You will get to know your instructor and other participants. You may make friends.  It’s easy. It’s fun. 

GearsHow the Course Works

It is easy to participate in your online course. After you register, you will be given a web address to go to get into your online classroom.  You will have a password and use your email address and password to gain access.

Once inside the online classroom, here’s what you can expect.

CalendarParticipate when you want

You can participate any time of day or evening. The online classroom is open 24 hours a day, 7 days a week.
There are no live real-time requirements or meetings. You decide when you participate.
For the best learning, participants should log into the course on 2-3 different days of the week.

ChecklistWhat you will do

For each Unit, you will:

  • Readings are assigned for each day from the textbooks provided at registration.
  • Have the option of accessing the online readings
  • Listen to the audio presentation for the Unit and view the slides
  • Have the option of taking a self-quiz to see how much you have learned
  • Engage in written online discussion with your instructor and other participants

For best learning, you should make one or more comments at 2-3 different times each day, since it is a week long course.

The content (readings, audio lectures, slides) and self quizzes are accessible for the entire course, so you can work ahead, or go back and review again, at your convenience.


The Discussion for each Unit lasts one week. All comments are made in writing and can be made at any time of the day or night.

Your instructor will log into the Discussion area at least once a day and answer questions, make comments, and respond to comments by you and the other participants.

We encourage you to make 2-3 comments each day to maximize your learning and enjoyment of the course.

It’s easy. It’s fun.

Next offering(s):
-Next session coming soon-

$245 for individual course ($395 for Managing Telework Certificate)

Ave. hours 16, 1.6 CEUs/ILUs

About Your Instructors

   Greg Marsello supervises employees, contract workers and consultants from a distance and is an expert on operations, staff structure and organizational efficiency.
   He has experience both in the manufacturing sector and the information sector. He began supervising employees from a distance in 1996 and has 12 years experience in virtual organizations.
   A former business owner and manager with 30 years of supervisory experience, he ran a jewelry factory with 500 employees for over a decade.  He now runs the operations for the Learning Resources Network (LERN) as Vice President for Organizational Development. 
   Marsello conducts four-day training workshops on organizational efficiency and managing staff, as well as consulting with organizations with up to $90 million budgets. He is a popular how-to speaker and author of “Restructuring Staff” and “Reengineering” manuals.

William A. Draves is a leading futurist, speaker and co-author of Nine Shift: Work, life and education in the 21st century.
   He has been working from home for over ten years and worked with his Board of Directors and Senior Management Team to transition to a virtual organization in 1998. 
   He has keynoted conferences and done professional development seminars in Russia, Germany, England, Slovenia, Japan, Australia, Mexico, and all over Canada and the United States.
   His Nine Shift blog has more than 2,000 readers per month, and he is the most-quoted authority on lifelong learning in the nation’s media, having been interviewed by The New York Times, BBC, Wall Street Journal, NBC Night News and other news organizations.

Directional ArrowsCourse Objectives

-To provide supervisors and telecommuters alike with background information on the business, organizational and employer benefits of telecommuting
-To provide supervisors and telecommuters with the knowledge necessary to rewrite job descriptions, prepare workers to telecommute, and establish a positive organizational culture for telecommuters
-To provide participants with the knowledge necessary to understand how telecommuters are supervised from a distance
-To provide participations with an understanding how a virtual office works

Puzzle PiecesCourse Outcomes

   At the end of the course, you will:

- Be able to rewrite job descriptions from activities to outcomes.
- Know how to create a virtual office from a nontechnical and management perspective.
- Know how telecommuters are supervised using weekly reports.
- Understand how to prepare and transition workers to telecommuting.
- Know how to monitor work quality and on-time performance.
- Have gained tips on various ways to communicate with telecommuters.
- Know the principles of dealing with underperforming telecommuters.
- Have an understanding of how to report and communicate with organizational decision makers and the company CEO in regard to telecommuting.
- Have the necessary knowledge to supervise telecommuters.

Completion Requirements