A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.
   Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

CEUs/ILUs: 2.4
Length (in hours): 24
Price in USD $245.00

One Month Course


Unit 1

Understanding Conflict

- Definition of conflict.
- The up side of conflict.
- Describe performance expectations related to conflict.

Unit 2

Understanding the Conflict Management Model

- Using the model
- Dialog for a conflict conversation
- When to take action and address a conflict situation

Unit 3

Conflict Management Case Studies

- Review of real world cases
- Analyze and evaluate the cases

Unit 4

Strategies for success

- Creating a standard of performance
- Creating your own dialog
- Applying the model

Hear from our past students

Great ideas and examples for dealing with conflict!
- Teresa D Arcy, Saskatoon, SK

Next start date

Feb 3 – 28