Instructors

Fred Bayley

Fred Bayley has been developing extraordinary customer service in an organization while our technology and information sources have changed. His area focuses on soft skills resulting in income almost doubling and profits up 300%.  Fred facilitates experiences on building positive working relations, customer service, and team building. Fred is a past president of the local chamber of commerce, Habitat crew member, volunteer middle school wrestling coach, and one-fourth of a hand bell quartet.

Nanette Sanders-Cobb

 
 
Nanette Sanders-Cobb, COI has been developing and teaching customer service classes for over ten years in addition to teaching online for fifteen years.  She is a speaker and advisor, engages in marketing community festivals, and has trained and managed audit team members. 

Having been in senior management and an audit team leader in the United States Air Force, she has trained staff in providing extraordinary service.  She holds a Bachelor’s Degree in Business Administration and a Master’s Degree of Business and Public Administration.  Nanette Sanders-Cobb has earned the distinction as a Certified Online Instructor.

Course schedule

Extraordinary Customer Service

  • Mar 2 – 27
  • May 4 – 29
  • Aug 3 – 28


Keys to Customer Service

  • Feb 3 – 28
  • Apr 6 – May 1
  • Jun 1 – 26